Technical Issues Report

1. Objective of Website

•  To promote Heriard furniture and make more plus existing customers aware of its quality and long lasting products.

•  To increase company sales by emphasizing on visual views of the products with help of Pictures/3d-Views.

•  To attract a larger group and variety of customers by popularizing the website and making it attractive.

•  To ease the purchase of products by providing an online shopping cart.

•  To reduce advertising costs

2. Target Audience

Companies Staff : to provide further training(online) and web content updates

New targeted customers: Business Professionals 25 and over both male and female

3. Existing customers are categorized under:

Small >> 800 >> ordered value = $7 000

Medium >> 130>> ordered value = $20 000

Large >> 20 >> ordered value = $75 000

4. Website Content

Feedback Forum – 3 main categories complaints, suggestions and other

Product Catalog – broken down under furniture categories for easy search

Weekly Specials - complete with description and visual aids, shown on front page for

quick access

Contact Details – pop up window with map, e-mail, fax, postal address, phone numbers

of all staff

(About us) - Companies History + Goal (separate sub categories)

Existing Clients – links to client websites

5. Website Design Specifications

Conveys message of Herriards reliable and quality furniture.

Resolution will either be 600 x 800 more likely 1024 x 768. No Browser limitations with Netscape being an exception. Will be capable of running in Windows and Macintosh platforms. Won't have a long loading time for quick access to users with 56kb Connections and slower.

Will use forms, JavaScript and CSS + flash enabled for future enhancements.

Example websites of companies liking are:

www.bullseye.com.au

www.fusion.com.au

www.kimballoffice.com

Pricing is going to be between $5000 - $15 000! NOT more.

Basic Layout of main categories and subcategories.

6. Hosting

Undertaken by Web Savvy Pty. Ltd. Savvy's current Server skills are:

- UNIX skills

-Perl/CGI

-mySQL database technology

7. Domain Name

http://www.heriard-furniture.com.au

Domain name will be registered under Business Name (Heriard) so that Heriard will be the Domain Name Holder.

8. Security

Information about the company and its products will be available to the general public. Future developments will be user logins for Heriard staff and for customers purchasing furniture.

9. Visual Aids

Texts and graphics are a must. Particularly to display the products.

Future enhancements are flash animations like 3D View of weekly specials which will be installed in the near future.

10. Existing Hardware and Software

15 networked PC's Windows 9x, 5 standalone Pc's containing Office and 2 standalone MAC's containing accounting software with inventory module

11. Website Security

Is the responsibility of Web Savvy. It will contain firewalls and anti virus software. Also it will ensure that no unauthorized access is possible. Maintenance plans and conflict solutions will be created by web savvy.

•  Future Implementations

•  database to store customer information and orders

•  e-commerce facility for online ordering

•  online training for Herriard staff

•  layout planner for company-wide use

12. Hardware and Software updates

  Computers need to be upgraded to Pentium 4, 3.5GHz with 512MB RAM and 40 – 60GB HDD, Video and Sound Cards can be on board or standard, Networking Cards, and( CD Writers) plus 17” Monitor.

Windows XP, Anti Virus Software like Norton or McAffee as well as a Firewall. Enhancement for administration work may also be needed.